Search results for "Key Performance Indicators"

Institutional Logics in Police Performance Indicator Development : A Comparative Case Study of Spain and Finland

2015

Police performance is not easily measurable and the organization and circumstances of police work vary among European countries. Further, police work is surrounded by multiple pressures to make it both economical and effective. Consequently, there are multiple institutional logics in decision-making which may affect the selection and the use of police key performance indicators (KPIs). The KPI selection and use processes reflect the institutional logics, though KPI use may also sometimes influence the institutional logics of police work. In this study, we analyze the KPIs and institutional logics in police work in Finland and Spain. A comparative case research approach is used in order to h…

Trattamento dell'incertezza epistemica nell'analisi affidabilistica

A Review of Key Performance Indicators for Building Flexibility Quantification to Support the Clean Energy Transition

2021

The transition to a sustainable society and a carbon-neutral economy by 2050 requires extensive deployment of renewable energy sources that, due to the aleatority and non-programmability of most of them, may seriously affect the stability of existing power grids. In this context, buildings are increasingly being seen as a potential source of energy flexibility for the power grid. In literature, key performance indicators, allowing different aspects of the load management, are used to investigate buildings’ energy flexibility. The paper reviews existing indicators developed in the context of theoretical, experimental and numerical studies on flexible buildings, outlining the current status a…

Investigation of design strategies and quantification of energy flexibility in buildings: A case-study in southern Italy

2021

Abstract The need for nearly (net) zero energy buildings in the current European landscape does not merely refer to energy balances: the aim to investigate the interaction between generation and load and find sources of technical-economic energy efficiency is marking the rise in interest throughout research and practice of energy flexibility solutions in buildings. In this regard, the study aims at enhancing the energy flexibility of a building in southern Italy through Rule-Based Control algorithms for the control of the space heating system and the charge and discharge of an electricity storage. The influence of electricity pricing and the thermal comfort conditions on flexibility is also…

Environmental Sustainability Approaches and Positive Energy Districts: A Literature Review

2021

During the last decade, increasing attention has been paid to the emerging concept of Positive Energy Districts (PED) with the aim of pushing the transition to clean energy, but further research efforts are needed to identify design approaches optimized from the point of view of sustainable development. In this context, this literature review is placed, with a specific focus on environmental sustainability within innovative and eco-sustainable districts. The findings show that some sustainability aspects such as sustainable food, urban heat islands mitigation and co-impacts, e.g., green gentrification, are not adequately assessed, while fragmented thinking limits the potential of circularit…

How to Sell SaaS: A Model for Main Factors of Marketing and Selling Software-as-a-Service

2011

Software-as-a-Service providers have been growing fast while the contemporary research literature has neglected analysis of their business-critical marketing and sales processes. In this paper we collect the key factors characterizing how to market and sell SaaS to business customers into an eight dimensional model. We also use an explorative multi-case study to observe six SaaS providers and validate the model. The interviewed providers emphasized use of the Internet for marketing communication while personal direct sale was the dominating sales approach. Customer acquisition cost was the key performance indicator for marketing and sales while customer lifetime value and churn were the KPI…

A Set of Key Performance Indicators for Solar Heating and Cooling Systems

2017

The application of solar heating and cooling systems for building air-conditioning actually shows a significant potential of exploitation, particularly in sunny regions. The choice whether or not to apply such technologies in different climates should be based on the assessment of their energy/environmental, economic and social sustainability, as well as their technical characteristics as reliability, durability and energy efficiency. To support researchers and decision-makers in the selection of the best solar air-conditioning solution in a specific geographic and energy context, the paper proposes a set of technical, economic, energy/environmental and social key performance indicators. Th…

Structured methodology for selection of maintenance key performance indicators: Application to an oil refinery plant

2017

The novel contribution of the work is the proposal of a structured multi-step methodology that may support the Decision Maker (DM) in the measurement of maintenance performance by means of Maintenance Key Performance Indicators (MKPIs). To this aim, a multi-level hierarchical framework able to synthesize the most meaningful aspects affecting the maintenance results is designed. Then, MKPIs are selected from the literature, assigned to the hierarchical framework and ranked by an Analytic Hierarchy Process-based approach with incomplete comparison matrices. A mathematical model is finally formulated to select the optimal set of MKPIs. The methodology is implemented in an oil refinery plant an…

Unpacking Higher Educational Institutions (HEIs) performances through the institutional logics lens

2019

In the current knowledge-based economy, Higher Education Institutions (HEIs) are called to play different interconnected roles related to triple university missions. Alongside the two traditional missions of teaching and research, HEIs have experienced the emergence of the so-called “third mission”, which sees HEIs as knowledge-based agents part of ecosystems of public institutions, companies and citizens oriented to coknowledge creation. Finding a balance between the traditional missions and the third mission can be a serious challenge. For this reason, HEIs need to revise their objectives, strategies and performance indicator systems to plan, monitor and assess their social, cultural, and…

Sustainable Development Model of EU Cities Compliant with UN Settings

2021

Nowadays, the globally accepted UN concept of sustainable development (SD) is gradu®ally transferred to the city level, including small and medium-sized cities. The implementation of SD settings requires regular measurement of developmental progress to monitor the level achieved in statics and dynamics, and to make strategic decisions for the next period. The existing urban SD indicator systems and indices are not well-suited for the monitoring of specific cities. Benchmarking algorithms and mathematical modelling procedures were applied to create a methodology and mathematical model for measuring the achieved urban SD level and to ensure the most objective selection and proportions of key …